Sometimes the beads are not exactly the color or size you were looking for, and we are happy to help you with a return or exchange. Returns within 15 days incur no restocking fee. After 15 days, the restocking fee is 15% and after 45 days, the restocking fee is 30%. No returns after 60 days. Please pack items carefully when returning them; we can't give credit for damaged goods.

Ship returns to:
Caravan Beads
Attn: Returns Dept.
915 Forest Ave
Portland, ME 04103

Make sure you include a note or a copy of your invoice as well as the best way to contact you regarding your credit or exchange.

If you receive a product that was damaged in shipping, incorrectly labeled, or if you have any other difficulty with your order - email or call us so we can figure out the best way to correct the error.